Current status and trajectories of e-government in Iceland based on international measurement systems

Haukur Arnþórsson, Ómar H. Kristmundsson

Abstract



The article discusses the present status and developments of e-government in Iceland as described by international measurement systems. A Nordic comparison is performed. The methodology used in collection of international data are defined. Potential explanations for the current status and trajectories of e-government in Iceland are discussed. The findings indicate that all the necessary conditions for advanced e-government exist in Iceland, e.g. general internet use, a high education level and necessary telecommunication structure. However, the results suggest that e-governmental services are significantly deficient as is the coordination of information and services. The government has therefore not been able to use these preconditions to improve public service and citizen e-participation by using e.g. social media. Because of increasing public demand for accessible government information and participation in government decision making, the present status can influence public mistrust towards government.

Keywords


E-government; integration; social media.

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DOI: https://doi.org/10.13177/irpa.a.2012.8.2.6

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